This Privacy Notice was updated on 21 December 2021.
1. Introduction
In this Privacy Notice “Go Plant” (“we”, “us”, “our”, “Go Plant”) refers to both Go Plant Limited and Go Plant Fleet Services Ltd. This privacy notice applies to your personal information which is collected through our www.go-plant.co.uk website (our “website”) or when you or an organisation with which you are affiliated provide your personal information to us (for example, so that we can contact you or when you place an order with us).
3. Policy
3.1 What personal information do we gather?
Category | Types of personal information | Collected from |
Contact and enquiry details | Your name, job title, organisation name and industry, e-mail address, postal address, telephone number and details of any enquiries you raise with us | You – when you get in touch with us through our website “Contact Us” page or make an enquiry with us by post, e-mail or telephone
The organisation that you represent Publicly available sources such as your organisation’s and industry bodies’ websites, LinkedIn etc.
|
Order details | Details of the products and services that you and/or your organisation (as applicable) have ordered | You – where you have ordered products and services from us (e.g. on behalf of your organisation)
The organisation that you represent. |
Marketing preferences | Your marketing preferences | You – when you get in touch with us through our website “Contact Us” page or you make an enquiry with us by post, e-mail, telephone or at a trade event. |
Website usage data | The IP address of the device that you use to access the website and details of how you use our website, such as how long you spend on each webpage and how you navigate between them. | You – through your use of the website. |
Customer satisfaction data | Your feedback when you complete our customer satisfaction surveys, including (i) your comments and opinions on our products, services and website and (ii) any other of your personal information that you share with us in relation to such surveys. | You – when you complete a customer satisfaction survey. |
Our website uses cookies to distinguish you from other users of our website. Please read Section 3.5 (How do we use cookies?) for more information about which cookies we use.
3.2 How do we use your personal information and what is the lawful basis for processing?
We process your personal data for particular purposes in connection with your use of the website, the provision of services or products from us to you / your organisation (or vice versa), your communication or other engagement with us and the management and administration of our business.
Purpose | Information Collected | Lawful Basis |
Dealing with enquiries | Contact and enquiry details
Order details | This processing is necessary for our legitimate interests of responding to questions and comments raised by individuals that contact us. |
Fulfilling orders | Contact and enquiry details
Order details | This processing is necessary for our legitimate interests of managing and fulfilling orders to enable us to operate our business. |
Marketing | Contact and enquiry details
Order details Marketing preferences | This processing is necessary for our legitimate interests of contacting existing and potential customers about our products and services that may be of interest to them in order to generate additional revenue for our business. |
Customer satisfaction surveys | Contact and enquiry details
Order details Website usage data Customer satisfaction data | For non-essential cookies and similar technologies, we will obtain your consent to our processing of your personal data where required. Otherwise, the processing is necessary for our legitimate interests of assessing our performance levels and evaluating new ways to improve our products, services and website. |
Maintaining supplier and customer databases | Contact and enquiry details
Order details Customer satisfaction data | This processing is necessary for our legitimate interests of retaining a database of our suppliers and customers so that we can contact them in relation to the provision of services or products, their engagement with us and the management and administration of our business. |
Customising our website and website analytics | Website usage data | For non-essential cookies and similar technologies, we will obtain your consent to our processing of your personal data where required. Otherwise, the processing is necessary for our legitimate interests of making our website available to you and enabling you to customise its content and enable its functionality. |
Improving products, services and our website | Contact and enquiry details
Order details Website usage data Customer satisfaction data | For non-essential cookies and similar technologies, we will obtain your consent to our processing of your personal data where required. Otherwise, the processing is necessary for our legitimate interests of assessing our performance levels and evaluating new ways to improve our products, services and website.
|
Professional advice | Contact and enquiry details
Order details Marketing preferences Website usage data Customer satisfaction data | For non-essential cookies and similar technologies, we will obtain your consent to our processing of your personal data where required. Otherwise, the processing is necessary for our legitimate interests of obtaining legal and other professional advice in connection with our business. |
Regulatory requirements | Contact and enquiry details
Order details Marketing preferences Website usage data Customer satisfaction data | For non-essential cookies and similar technologies, we will obtain your consent to our processing of your personal data where required. Otherwise, this processing is necessary for our legitimate interests of complying with laws and regulatory requirements. |
Legal claims | Contact and enquiry details
Order details Marketing preferences Website usage data Customer satisfaction data | For non-essential cookies and similar technologies, we will obtain your consent to our processing of your personal data where required. Otherwise, this processing is necessary for our legitimate interests of establishing, defending, exercising, enforcing or protecting our rights and others with whom we have a business relationship. |
Group sharing for operational, procurement, management and legal purposes
| Contact and enquiry details
Order details Marketing preferences Website usage data Customer satisfaction data | For non-essential cookies and similar technologies, we will obtain your consent to our processing of your personal data where required. Otherwise, this processing is necessary for our legitimate interests of:
|
Corporate transactions | Contact and enquiry details
Order details Customer satisfaction data | This processing is necessary for our legitimate interests of enabling (i) Go Plant and/or member(s) of our group to be purchased by a prospective buyer; (ii) the re-organisation financing, investment or other transaction involving Go Plant and/or any member(s) of our corporate group; (iii) relevant parties to undertake due diligence in relation to a potential transaction; and (iv) forecasting, business planning and dealing with legal claims. |
Anonymisation | Contact and enquiry details
Order details Marketing preferences Website usage data Customer satisfaction data | For non-essential cookies and similar technologies, we will obtain your consent to our processing of your personal data where required. Otherwise, this processing is necessary for our legitimate interests of creating anonymous data sets that we can use for research, statistical and analysis purposes. |
3.3 Do we share your personal information with anyone else?
Go Plant Group
We will share your personal details between the Go Plant companies to enable those companies to provide operational, procurement and legal support to each other and to make business decisions relating to our corporate group where necessary for purposes of:
Third Party Providers
In addition, as a normal part of our business we will share your details with:
Sale or Transfer of Business or Assets
In the event that we sell or transfer (for example in outsourcing or reorganisation) any part(s) of the Go Plant business and/or assets, we will also disclose your personal information to actual or potential purchasers or transferees of parts of the business or assets, and their respective advisers and insurers for the potential purchaser’s or transferee’s legitimate interests of:
Legal or Regulatory
We will disclose your personal information to third parties if we are under a duty to disclose or share your personal information in order to comply with any laws, regulations or good governance obligations, or in order to enforce or to protect our rights, property or safety, or that of our customers or other persons with whom we have a business relationship.
3.4 How long do we keep your personal information?
If you:
We will retain your personal information for longer than the periods specified above if required by law, to defend or exercise legal rights (such as defending legal claims) or to comply with regulatory obligations.
3.5 How do we use cookies?
When you visit the website, one or more “cookies” are generated and deployed. Non-essential cookies will be deployed only with your consent by you either:
when you first visit our website.
Alternatively, you can also set your browser settings accordingly or not use the website. Please be aware that if you disable the cookies that we use, this may impact your user experience while using the website.
The table below summarises the different types of cookie we use on the website, together with their respective purpose and duration (i.e. how long each cookie will remain on your device).
Two types of cookies may be used on the website – “session cookies” and “persistent cookies”. Session cookies are temporary cookies that remain on your device until you leave the website. A persistent cookie remains on your device for much longer or until you manually delete it (how long the cookie remains on your device will depend on the duration or “lifetime” of the specific cookie and your browser settings).
Cookies used on the website
Type of Cookie | What do they do? | Do these cookies collect my personal data / identify me? |
Necessary | Cookies that are essential to making the website work correctly. They enable visitors to move around our website and use our features. Examples include remembering previous actions (e.g. entered text) when navigating back to a page in the same session. | These cookies do not identify you as an individual. If you do not accept these cookies, it may affect the performance of our website. |
Statistics | Cookies that help us understand how visitors interact with our web properties by providing information about the areas visited, the time spent on the website and any issues encountered, such as error messages. They help us improve the performance of our website, alert of any concerns and more. | These cookies do not identify you as an individual. All data is collected and aggregated anonymously. |
Experience
| Cookies that allow our web properties to recognise when you return to our website and remember the choices you make (such as your user name, language or the region you are in) to provide a more personalised online experience. | The information these cookies collect may include personally identifiable information. We shall always be transparent with you about what information we collect, what we do with it and with whom we share it. If you do not accept these cookies, it may affect website performance and functionality and may restrict access to web content. |
Marketing | Cookies that are collected if you enter your personal details on our website when making an enquiry or contacting us to record the information that you input. | The information these cookies collect will contain personally identifiable information that you have disclosed. We shall always be transparent with you about what information we collect, what we do with it and with whom we share it. If you do not accept these cookies, it may affect your ability to submit enquiry information and our ability to contact you. |
What are cookies?
Cookies are files or pieces of information that may be stored on your computer (or other internet-enabled devices, such as a smartphone or tablet) when you visit the website. A cookie will usually contain the name of the website from which the cookie has come from, the “lifetime” of the cookie (i.e. how long it will remain on your device) and a value, which is usually a randomly generated unique number.
We use cookies to make the website easier to use and to better tailor our web presence and products to your interests and needs. Cookies may also be used to help speed up your future activities and experience on the website. We also use cookies to compile anonymous, aggregated statistics that allow us to understand how people use our web properties and to help us improve web structure and content. We cannot identify you personally from this information.
Most internet browsers are initially set up to automatically accept cookies. You can change the settings to block cookies or to alert you when cookies are being sent to your device. There are a number of ways to manage cookies. Please refer to your browser instructions or help screen to learn more about how to adjust or modify your browser settings.
If you disable the cookies that we use, this may impact your experience while on the website. For example, you may not be able to visit certain areas of the website or use the “Build a Brochure” functionality.
If you use different devices to view and access the website (e.g. your computer, smartphone, tablet etc.), you will need to ensure that each browser on each device is adjusted to suit your cookie preferences.
If you would like more information about cookies, you can visit www.aboutcookies.org
and www.allaboutcookies.org as helpful resources. Both websites also provide instructions on how to reject cookies if you would like to do so.
3.6 How can you control your personal information?
It is important to us that you are in control of your own information. In order to control the use of your personal information, you can exercise the following controls (subject to certain limitations):
You may also request that we restrict the processing of your personal information to that to which you have consented or for the establishment, exercise or defence of legal claims or the protection of the rights of another person:
Where our processing of your personal information is reliant on your consent, you may withdraw your consent by contacting privacy@gpl-hire.co.uk or, in the case of cookies, by adjusting your browser settings to disable the cookies set by our website.
Please contact us if you have any concerns about how your personal data is processed and we will try to resolve your concerns. However, if you consider that we are in breach of our obligations under data protection laws, you may lodge a complaint with the Information Commissioner’s Office. More information on lodging a complaint with the Information Commissioner’s Office can be found at https://ico.org.uk/concerns.
3.7 How can I change my direct marketing preferences?
If you have agreed that we can use your information for direct marketing purposes, you can change your mind easily, via one of these methods:
Please contact us if you have any concerns about how your personal information is processed and we will try to resolve your concerns. However, in accordance with Article 77 of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (United Kingdom General Data Protection Regulation) (“UK GDPR”), you also have a right to lodge a complaint with the supervisory authority in your place of residence, place of work or where an alleged infringement of the UK GDPR has occurred.
3.8 Links from our website
Our website may contain links to other websites. Please note that we have no control of websites outside the www.go-plant.co.uk domain.
If you disclose your personal information to other companies, your information will be dealt with according to their own privacy policies and practices and we are not responsible for its protection and privacy.
4. General
Data security is important to us, and as such we will keep this notice under review. We may, therefore, update this notice from time to time to reflect changes in the law and/or our privacy practices. We will update the date below accordingly.
This Privacy Notice was updated on 21 December 2021.